Product Support 🛟
Whether you're having trouble logging in, need to update your account information, want to change your subscription plan, require technical support, or need assistance with accessibility features, our support team is ready to assist you.
Login Details.
Are you having trouble logging into your subscription or payee account? We can help you with that. If you're a teacher trying to access educational materials for your student, we'll guide you through creating your student access details. Need to create a new payee account? We'll walk you through the process. And if you've forgotten your password, don't worry - we can help you reset it.
Account Management.
Need to update your student access login details? We can assist you with that. Are you an administrator of a payee account and need to change your credentials? We can help you with that as well. If your account has been suspended, we'll work with you to resolve the issue and restore your access.
Subscription Options.
Have questions about our different license types or acceptable usage policies? Need help purchasing a subscription for yourself or your entire district? We can guide you through the process. Whether you prefer to manually renew or auto-renew subscriptions, we'll ensure you have the right option. Curious about sharing access details or cancelling your subscription? We've got the answers you need. Let us assist you with all your subscription-related inquiries.
Technical Questions.
Encountering technical difficulties? We're here to help. Ensure you're using a browser that meets our minimum requirements and try clearing your cache and cookies. Need information about what student data we collect or configuring your firewall rules? Our support team can provide guidance. We'll also help you identify any critical domains that might be blocked. Let us troubleshoot your technical issues and get you back on track.
Payment Information.
Need assistance with purchase orders or invoices? Our team can help you with that. Got questions about storing payment details for future purchases? We can help. Need a copy of our W-9 form for tax purposes? We can provide that as well. Let us handle all your payment-related inquiries.
Accessibility.
Committed to providing an accessible experience for all users, we try our best to adhere to web accessibility compliance standards. If you require specific accommodations, such as eye gaze or eye control accessibility features, please don't hesitate to contact our support team. We're dedicated to ensuring that everyone can utilise our product effectively.
Product Support.
Need assistance with the ChooseIt Maker Player app? Our support team is here to help. Whether you're having trouble using the maker tool, playing a game, or encountering any other issues, we're ready to provide guidance and solutions. Contact us for expert support and a seamless experience with HelpKidzLearn products.
